Frequently Asked Questions

What is your sizing like?

Please order your usual American size and we will handle everything else. We may up/down size accordingly based on what you order. If you have any questions about sizing or fitment with an item, please email us your height, weight and what US size you normally wear. Click here to email.

How long does shipping take?

We offer two shipping methods:

  • Standard Tracked Shipping: 5-15 Business Days 
  • Expedited Tracked Shipping: 2-6 Business Days 

Please allow 3-5 business days for processing. Expedited is not available in all countries.

Where do you ship to?

We ship all of our products worldwide. In fact, we have sent goods to over 50 countries! We use well known international carriers that provide tracking to ensure your order gets to you securely.

Where are you located?

We are based in Guangzhou, China. 

Can I track my order?

All packages come with a tracking number. You will receive your tracking number via the email or phone number you provided during checkout. Tracking numbers are sent out once the order is shipped, usually two to five business days. Please be aware that third party tracking sites can take multiple days to update our tracking in their system.

What is your return policy?

We don’t allow any returns, unless the item is damaged on arrival, so please make sure you select the correct size before checking out. The reason we have this policy is because return shipping to China is very lengthy and grueling. If you have any questions about sizing please don’t hesitate to email us first before purchasing.

Do you have sales or specials?

Yes, we are constantly having promotions and giving away discount codes for your purchases, just head to our Instagram to see the deals and more!

Do you give discounts on large orders?

Yes! All orders over $350 USD will be entitled to a 15% discount. Simply enter code HYPE15 when checking out to receive the 15% discount.

Is your payment gateway secure?

We NEVER store or hold or even have access to your payment details other than the last four digits. Our checkout is PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Our host meets all 6 categories of PCI standards.

Card is getting declined?

When checking out, your payment will not go through successfully unless you have the correct registered billing address entered when checking out.

Please note that the charge description/name that will show on your bank statement maybe different than our exact site name.